Responsible Gambling Policy

The use of Lapalingo's services is exclusively reserved for individuals who have reached the age of 18 (18+). We conduct strict identity and age verification checks to ensure that minors do not gain access to our platform.

Protection from access by minors

If you share your device with individuals under 18 years of age, we strongly recommend using parental control software. Please always keep your login details (username and password) secure and use the logout function after each session to prevent unauthorized access.

We encourage all users to interact with our services responsibly. Gaming should never be viewed as a source of income or a solution to financial problems. We advise you to always be aware of the time and money you spend on the platform and never try to impulsively recoup losses.

To help you maintain control, Lapalingo offers a range of flexible tools that you can activate directly in your account settings.

Deposit Limits

You can set the maximum amount that can be deposited into your account within a specific period (daily, weekly, or monthly). Once this limit is reached, further deposits will be blocked until the period expires.

Loss Limits

This limit allows you to cap the maximum amount you can lose within a defined period. It helps you strictly adhere to your budget.

Session and Time Limits

To ensure you don't spend more time on the platform than you originally planned, you can set up reminders or strict time limits for your gaming sessions.

Time-out

If you need a short break, you can have your account temporarily blocked for a period ranging from 24 hours to several weeks. During this time-out, you will not be able to log in.

Self-Exclusion and Account Closure

If you feel that your gaming behavior is becoming problematic, we offer a formal self-exclusion option. This measure blocks your account for an extended period (usually months or years) or permanently. A self-exclusion cannot be revoked during the specified period. Alternatively, you can arrange for the regular closure of your account through our customer service at any time.

It is important to critically reflect on your own behavior. Warning signs of problematic behavior can include: borrowing money to gamble, neglecting professional or family obligations, gambling beyond your planned budget, or feelings of anxiety and frustration after playing.

If you fear losing control of your gambling behavior, we strongly advise you to seek professional help. There are numerous independent and confidential organizations that offer support, advice, and therapy for affected individuals and their loved ones. We recommend that you inquire with relevant local specialists in your region.

Lapalingo employs internal mechanisms to detect irregular or potentially harmful behavioral patterns. Our team is regularly trained on the principles of responsible gambling to respond appropriately to relevant signals within our capabilities.

This policy is regularly reviewed and adapted to new findings and regulatory requirements to ensure the best possible protection for our users.