Privacy Policy

As part of the use of our services, we collect various types of data to provide you with a secure and comprehensive experience.

Identity and Contact Data

When registering for an account on Lapalingo, we collect information necessary for your unique identification. This typically includes your full name, date of birth (to verify minimum age), your residential address, your email address, and your phone number.

Transaction Data

To ensure smooth services, we process data related to your deposits and withdrawals. This includes payment methods, transaction histories, and associated technical details. However, for security reasons, we do not store complete credit card numbers on our servers.

Usage and Device Data

During your interaction with our platform, we collect technical data about your end device and your usage behavior. This includes, but is not limited to, your IP address, the type of browser used, the operating system, as well as detailed logs of which pages you visit and how long you stay on the platform.

Communication Data

When you contact our customer service, we store the content of this communication, whether via email, live chat, or other channels, to efficiently process your inquiries and improve our service quality.

We rely on various legal grounds for processing your data. This includes the performance of a contract we enter into with you (such as providing the user account), our legitimate interests (e.g., improving our services and fraud prevention), legal obligations (like retention periods), and your explicit consent, where required by law for specific processing activities (such as marketing).

Your data is primarily used to manage your account, perform identity verification, and process payments. Additionally, we use aggregated information for security checks to prevent misuse or fraud. Analysis data helps us understand user behavior and optimize platform functionality. If you have consented, we use your contact information to inform you about news, changes, or special offers from Lapalingo.

We store your personal data only for as long as it is necessary to fulfill the purposes for which it was collected, unless a longer retention period is required or permitted by law. When an account is closed, relevant data is typically securely and permanently deleted or anonymized after the expiration of statutory limitation and retention periods.

Lapalingo does not sell your personal data to third parties. We only share data with carefully selected service providers and data processors who assist us in providing our services (e.g., payment processors, IT support, security firms). These third parties are contractually obligated to process your data exclusively according to our strict guidelines and to maintain appropriate security standards.

Should your data be transferred to countries outside your country of residence, Lapalingo will ensure through appropriate contractual and technical measures that a level of data protection is maintained that complies with the legal provisions of your jurisdiction. We generally use standard contractual clauses or similar legally recognized mechanisms.

We implement appropriate physical, technical, and administrative security safeguards to protect your data from unauthorized access, loss, or destruction. This includes encryption technologies and regular security audits. However, we point out that no data transmission over the Internet can guarantee absolute security.

You have the right to request information about the personal data we store at any time. You can have incorrect data corrected, object to processing for specific purposes, or request the deletion of your data, provided that no compelling legal retention obligations prevent it. Under certain circumstances, you also have the right to data portability.

Should you have questions about this policy or wish to exercise your data protection rights, you can contact our data protection team at any time. Please send us an email to: lapalingo_support@gmail.com.

We may update this privacy policy to reflect legal or operational changes. The date of the last update will be noted at the end of the document, and we will actively inform you of significant changes.